20% Increase in Employee Satisfaction Through Policy-Led Change During a Post-Merger Integration

Listen

The Challenge

The client needed to:

• Understand employee reactions to the merger and its impact on engagement
• Assess cultural alignment and potential integration challenges
• Capture employee feedback linked to organisational change
• Identify risks to morale and engagement across a large workforce
• Generate actionable insight to re-energise employee engagement

In the context of a growing and transitioning organisation, leadership required a clear view of employee sentiment to guide integration and engagement priorities.

Act

Insight-Led Diagnosis and Design

Feedback Insights led an in-depth qualitative and quantitative study to understand employee needs, mindsets, and expectations.

• Conducted research covering employee needs, suggestions, goals, and attitudes
• Analysed inputs to identify engagement gaps and priority focus areas
• Defined tailored solutions based on employee responses
• Developed recommendations spanning leadership initiatives, communication forums, learning and development, and entry-level compensation and benefits

The insights informed targeted policy and program changes aligned with employee expectations.

Accelerate

• Assessed perceptions related to organisational culture
• Gathered insight through focus group discussions, leadership interviews, and web-based surveys
• Evaluated employee sentiment across levels and roles
• Identified key drivers of engagement for different segments within the organisation