Chandramouli Srinivasan
Experience
Chandramouli (“Mouli”) brings 25+ years of research-based consulting experience across B2B and B2C markets, having worked with 400+ organizations worldwide. As the chief architect of Feedback Insights’ growth, he has helped clients strengthen engagement with customers, employees, investors, vendors, and partners while aligning growth strategies to business priorities. His expertise spans IT/BPM, professional services, financial markets, engineering, healthcare, and retail. He also conceptualized EXTM, the Experience Index framework now widely adopted by India’s leading technology services firms. He has been involved in many customer experience improvement programs for clients.
A regular industry speaker and mentor, Chandramouli is also a trained violinist and lifelong Carnatic music enthusiast