Senior Director, Client Relations
Kaarthik Swaminathan
17+ years, 750+ B2B studies; specialist in customer journey mapping and partner engagement.
Experience
Kaarthik leads Client Relations for the South region at Feedback Insights, bringing over 17 years of experience in customer and partner engagement, supplier relations, and customer journey mapping. He has led 750+ research engagements across B2B manufacturing sectors including capital equipment, automobiles, engineering, and metals. Earlier, he worked on market and opportunity assessments for manufacturing clients, shaping his “outside-in” approach that links research to business impact. He holds a Mechanical Engineering degree from Madras University and completed an Executive Development Program in Project Management at XLRI, Jamshedpur.
Outside work, Kaarthik enjoys trekking, kayaking, snorkeling, and cricket.