Specialist in CX, business excellence, and organisational transformation.
Experience
Nirmalya Barua (“Barua”) brings 24+ years of experience as a change leader in the technology sector. He has led enterprise-wide transformation programs, architected high-performance systems, and designed strategies that connect customer experience, business excellence, and sales effectiveness to measurable impact. He has driven large-scale Client Experience and Business Excellence initiatives across multi-billion-dollar businesses, enhancing sales cadence, account management, and performance systems. A certified CII Business Excellence assessor and CFPM facilitator from Motorola University, he holds a Management postgraduate degree from the University of Calcutta and a B.E. from NIT Rourkela.
An avid reader, Nirmalya enjoys travel writing, current affairs, and running.
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