November 27, 2020
A Capital Equipment perspective
The last 6 months of COVID have impaired the serviceability quotient for the manufacturers. They have gone beyond their comfort zone and used various options to deliver optimal service to their client. This report highlights:
- What the various interaction points in a customer service journey are
- What the COVID impact and actions taken to manage customer service have been
- What are the evolving trends to look out for
![G2CM_FI165_Learn_Article_Images-[market_research]_V1a (1)](https://2025.insightsfeedback.com/wp-content/uploads/2023/08/G2CM_FI165_Learn_Article_Images-market_research_V1a-1-e1692696564763-840x740.webp)
