Client recently merged with another organization, they wanted to understand the impact of the integration with employees in terms of feelings, concerns and initial feedback.

Cracking down on low customer experience segment in client portfolio through process improvements

Discovery workshops to determine key nuances, followed by face to face interviews with key clients. Bench marking with best in class firms to improve health of engagement.

Discovery workshops to determine key nuances, followed by face to face interviews with key clients. Bench marking with best in class firms to improve health of engagement.

Enhancing relationships to drive repeat & annuity business

Client: IT services company that provides consulting, IT and digital technology services. Feedback Insights has been carrying out Customer Engagement Studies for this IT major for the last 7 years. We annually poll close to 200 accounts & ~ 800 respondents at...

Client: A leading Clinical research Organization (CRO) that carries out medicine discovery and development services. The client had a strategic focus around evaluating the health of customer engagement and actionizing initiatives towards becoming a more customer centric...