Needs & Expectations study for a leading Refractories manufacturers
Discovery workshops to determine key nuances, followed by face to face interviews with key clients. Bench marking with best in class firms to improve health of engagement.
Category: Case Study
November 26, 2019
November 21, 2019
Customer Engagement for a Machine Tools manufacturer
Discovery workshops to determine key nuances, followed by face to face interviews with key clients. Bench marking with best in class firms to improve health of engagement.
July 26, 2019
Service Excellence Journey for a Engineering Services firm
Enhancing relationships to drive repeat & annuity business
July 26, 2019
Customer Satisfaction Study for an IT major
Client: IT services company that provides consulting, IT and digital technology services.
Feedback Insights has been carrying out Customer Engagement Studies for this IT major for the last 7 years. We annually poll close to 200 accounts & ~ 800 respondents at...
July 25, 2019
Customer Satisfaction Study for a Clinical Research Organization
Client: A leading Clinical research Organization (CRO) that carries out medicine discovery and development services.
The client had a strategic focus around evaluating the health of customer engagement and actionizing initiatives towards becoming a more customer centric...
July 25, 2019
Service Excellence Journey for a Weighing Scales manufacturer
Industry Sector & Offerings: Client is an industry leader in the manufacturing and marketing of weighing solutions used in various industrial applications.
Business Need of the client:
Our client’s vision was to become a ‘Best in Class’ Service Delivery organizationThe...
July 24, 2019
Customer Engagement for a Construction Equipment manufacturer
Industry Sector & Offerings: Leading player in the construction equipment sector in India.
We carried out a pan India Customer Satisfaction study to assess the “health of the relationship”.
The customers of this brand are either contractors or hirers working across...
July 24, 2019
Customer Engagement for a Plastic Packaging manufacturer
Client: One of the leading manufacturers of machines of plastic packaging solutions.
Feedback Insights carried out a Customer Engagement Study for this client where we polled both their Domestic + International. Carried out F2F interviews with India based clients & Web based...
May 1, 2019
360-degree Brand Assessment for an IT Services Company
Industry Sector & Offerings: Consulting & IT services provider offering Application Development & Maintenance, Infrastructure, IoT, Digital and Product Engineering services across Industry Sectors.
May 1, 2019
Employee Satisfaction Study for an IT major
Leading Indian IT services company that provides business consulting, information technology and outsourcing services with its headquarters in Bangalore, India and spread across locations globally.