Differentiation and growth are key levers sought by most businesses and challenging to achieve in the last 10 years. There are distinct levels of maturity to achieve the highest extent of customer centricity.

Feedback Insights partnered with Infosys Knowledge Institute to study the impact of usage of cloud. A strong correlation emerged between cloud adoption and business growth + profitability

A Capital Equipment perspective The last 6 months of COVID have impaired the serviceability quotient for the manufacturers. They have gone beyond their comfort zone and used various options to deliver optimal service to their client. This report highlights: What the various...

The context of a ‘Home’ has changed. The lock downs, social distancing and work from home has made ‘Homes’ the place most of our time is spent in now. This has led people to have a closer look into their homes and finding a need to make it more comfortable and personal. This is a...

The Pandemic has changed the Health landscape. While COVID has brought healthcare right into the forefront; it also has brought along with it a change in people’s perception regarding which medical condition needsattention, what modes of seeking medical attention should be chosen,...

The advent of Covid, the lock downs, the unlock downs has turned our lives almost upside down. Changes have permeated into how we live, how we take care of ourselves, how we work and do business and various other facets of our lives. Feedback Insights carried out a study and has...

The recent pandemic has resulted in a paradigm shift within organizations by asking tough questions on how employers need to recognize andrearrange their short term and long term priorities when it comes to working styles, modes of measurement and engagement. Organizationsneed to...

Feedback conducted a study among 150 Business Leaders to capture their opinion on the impact of COVID-19 on the economy & their businesses. We got very interesting inputs & opinions and have used that to put together a short report. Take a look at the infographic outlining...

Feedback Insights conducted a study to understand the “New Normal” that everyone is talking about & get a bearing on what Consumer Behaviour will be, post the lock down. This research was conducted with ~1200 core urban consumers. We got very interesting inputs &...

While our early surveys highlighted appreciation for the resilience demonstrated by Indian IT service providers, subsequent versions are giving us a peek into future customer expectations. With early concerns being addressed & new normal setting in, clients are shifting...