“The business of business is relationships; the business of life is human connections.” – Robin Sharma Our first in-person Huddle after the pandemic was a testament to how engaging for deeper connections can elevate the customer experience. The Huddle was attended by...

“The power has shifted to the customer and it’s not coming back.” Geoffrey Moore Marketing is continuously evolving, and marketers need to be on their toes. Customer needs are changing dramatically, and personalization at scale is difficult without the right technology....

In recent years, the face of customer service has undergone a drastic change. Research conducted by Feedback Insights, comprising 400 B2B companies, showed that 70% of them have termed customer service as a critical factor for zeroing in on a partner or service provider. So, what...