I recently had an extremely bitter customer experience with a food chain which delivers food at home which got me thinking about this post. About the Company As a long term patron of 5 years, I loved ordering at this place because the value proposition was reasonably hot food served...

The Net Promoter Score is a system created by Fred Reichheld a partner at Bain & Company to arrive at classification of customers as “Promoters”, “Passive” and “Detractors” basis on the likelihood of the individual recommending the brand to friends and colleagues. The approach...